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ServiceNow CSA (ServiceNow Certified System Administrator) certification exam is a highly sought-after credential for professionals in the IT industry. ServiceNow Certified System Administrator certification demonstrates a candidate's expertise in managing and configuring the ServiceNow platform, which is a popular enterprise-level IT service management tool used by organizations worldwide. ServiceNow Certified System Administrator certification exam is designed to test the candidate's knowledge of ServiceNow's core functionalities, best practices, and real-world scenarios.

ServiceNow CSA Certification Exam is designed to test the knowledge and proficiency of IT professionals in using the ServiceNow platform. CSA exam covers a wide range of topics, including ServiceNow architecture, configuration, administration, and customization. CSA exam also assesses the candidate's ability to troubleshoot and resolve common issues and problems related to ServiceNow.

ServiceNow Certified System Administrator Sample Questions (Q212-Q217):

NEW QUESTION # 212
Which icon would you double click, to expand and collapse the list of all Applications and Modules?

A. Star
B. Application
C. Clock
D. Funnel

Answer: B

Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/task/ui16-n

NEW QUESTION # 213
How do you make a list filter available to everyone?

A. Make active, assign a name, and save
B. Make active, set visibility, and save
C. Assign a group, set visibility, and save
D. Assign a name, set visibility, and save

Answer: D

Explanation:
In ServiceNow,list filtersallow users to define and apply specific conditions to refine data displayed in a list view. If an administrator or user wants to make alist filter available to everyone, they need to:
Assign a Name# The filter must be named so users can identify and reuse it.
Set Visibility# The filter's visibility needs to be adjusted to"Everyone", a specificgroup, or anindividual user.
Save# The filter must be saved for it to be accessible in future sessions.
Apply a filterin a list view using the filter conditions.
Click theSavebutton.
Provide anamefor the filter.
UnderVisibility, select one of the following:
Me (Private)# Only the creator can use the filter.
Everyone (Public)# All users can access the filter.
Group# Assign the filter to a specific group.
ClickSaveto store the filter.
Steps to Make a List Filter Available to Everyone:
Why "B. Assign a Name, Set Visibility, and Save" is Correct:Assign a Name# The filter needs an identifiable name for users.
Set Visibility# Determines whethereveryone, a group, or just the creatorcan see the filter.
Save# Saves the filter for future use.
A: Make active, set visibility, and save#Filters do not have an "Active" state; they just need to be saved with the correct visibility settings.
C: Assign a group, set visibility, and save#Assigning a group isoptionalbut does not apply to everyone.
D: Make active, assign a name, and save#"Make active" is not required; visibility settings control availability.
Why Other Options Are Incorrect:
ServiceNow Documentation:Creating and Sharing List Filters
CSA Exam Guide:CoversList Filters and visibility settings.
Reference from CSA Documentation:Thus, the correct answer is:
B: Assign a Name, Set Visibility, and Save

NEW QUESTION # 214
An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly created
"Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?

A. customer .*
B. customer.field
C. customer.all
D. customer.none

Answer: A

Explanation:
InServiceNow Access Control Rules (ACLs), if an administrator wants to grant access toall rows and all fieldsof a custom table (e.g.,customertable) to specific roles (customer_table_adminandcustomer_table_user), they should create an ACL rule using theformat:
##tablename.*
For theCustomer Table, the correct ACL format is:
##customer.*
This rule allows bothcustomer_table_adminandcustomer_table_userfull accessto all fields and records in thecustomertable.
A: customer.all
Incorrect syntax; ServiceNow does not use.allin ACL rules.
C: customer.field
This would applyonly to a specific field, not all rows and fields.
D: customer.none
No such ACL naming convention exists in ServiceNow.
Reference:ServiceNow CSA Documentation - Creating and Managing ACL Rules ServiceNow Product Documentation - Table-Level and Field-Level ACLs(https://docs.servicenow.com)

NEW QUESTION # 215
What are examples of Core tables in the ServiceNow platform?

A. User, Task, Incident
B. Work, Caller, Timecard
C. Team, Party, Awards
D. Configuration, Connect, Chat

Answer: A

Explanation:
In ServiceNow,Core Tablesare foundational tables that are included by default in the platform. These tables store essential records used across various applications and modules.
#Key Core Tables in ServiceNow:
Task (task)- A core table that serves as the parent for several other tables, such as Incident, Change, and Problem.
User (sys_user)- Stores all user records in the instance.
Incident (incident)- A child table oftask, used to track issues and requests reported by users.
#Why Option C is Correct?
User (sys_user)- Essential for user management in ServiceNow.
Task (task)- A fundamental table that many other tables extend from.
Incident (incident)- A widely used table in IT Service Management (ITSM), which extends fromtask.
#Incorrect Options Explained:
A: Configuration, Connect, Chat- Configuration is broad and does not refer to a single table, and Connect and Chat are part of ServiceNow's communication framework but are notcoretables.
B: Team, Party, Awards- These tables do not exist in ServiceNow's core platform.
D: Work, Caller, Timecard- WhileCallermay refer to users, andTimecardis a table used in time-tracking applications, these are not considered core tables.
#Reference:
Creating Tables in ServiceNow
ServiceNow Task Table Documentation
Understanding Core Tables in ServiceNow

NEW QUESTION # 216
On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?

A. Preview
B. Snapshot
C. Lookup
D. Quickview
E. Reference:
F. Drilkdown

Answer: E

NEW QUESTION # 217
......

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